Medispa Lab (IPL Lab Médispa)
Montréal: 3889 Saint-Denis Street, Montréal, Quebec
Laval: 4220 Saint-Martin Boulevard West, Laval, Quebec
514-700-5559 · info@ipllab.com

Last updated: 26 August 2026 · Version française

This page applies to the purchase of treatment packages — any set of sessions sold at a total price, online or in clinic. Single sessions and retail products are governed by our terms and conditions.

This page is a translation. The French version is the reference version and was provided to you first.

1. What a package is

A package bundles a set number of sessions of the same treatment, on one or several areas, at a per-session rate. The per-session price shown for a package is a package rate: it applies only within the full set of sessions in that package, not to a session bought on its own.

The number of sessions, the areas covered and the recommended interval between sessions are stated on each package page and repeated in your contract.

2. Prices and taxes

All prices shown in our shop and on our service pages are before taxes. GST and QST are added at payment and appear in your order breakdown.

The total amount stated in your contract includes:

• the package price;
• any file-opening, evaluation or administration fee, if applicable;
• applicable taxes.

No charge is added after the contract is signed. Your package price is fixed at signature and does not change for the duration of the protocol, even if our rates are revised in the meantime.

3. Payment

Your package is always paid in installments. No payment is collected before your first session. The total is split into roughly equal installments, claimed at regular intervals.

The number of installments, their amounts and their dates are stated in your contract. The total is unchanged: installments spread the payment, they do not add to the price, and there is no fee for paying this way.

Financing available — Klarna · Affirm. You may finance your purchase through either lender. The credit agreement is between you and the lender, and its terms are presented to you by the lender when you apply. Your package price with us is the same whether or not you finance.

4. Your contract

You receive a written contract for every package purchase. It states:

• our name and address, and your name and address;
• the place and date of signature;
• a description of the treatments;
• the start date of treatment;
• the address of the clinic where treatments will be given;
• the number of sessions included in the price;
• the cost of each session;
• the total amount payable, taxes included;
• the payment terms;
• the cancellation notice required by law, reproduced in full.

How you receive it. Immediately after your purchase we email you your receipt, your contract as a PDF, and a separate cancellation form you can print and return to us at any time. Keep these documents — you will need them if you decide to cancel. If you can’t find the email, check your spam folder or write to info@ipllab.com and we’ll resend it.

5. Booking your sessions

The confirmation email you receive after your purchase contains a booking link. Use it to choose the date and clinic for your first session. Later sessions are booked with the same link, by phone or in clinic, according to the interval recommended for your treatment.

We do not place an expiry date on sessions you have already paid for. The sessions in your package remain yours. Both clinics offer the same treatments at the same rate, so you may alternate between Montréal and Laval during your protocol.

Missed appointments. If you do not come to a booked appointment, or cancel it with less than 24 hours’ notice, we charge $50 for the reserved time. The session itself is not used up — it stays in your package.

6. Cancelling your package

You may cancel your package at any time. This right is yours and cannot be set aside by contract.

Before treatments begin. No fee, no penalty, no compensation.

After treatments begin. You owe:

• the cost of the sessions you have received; and
• a penalty equal to the lesser of $50 or 10% of the price of the sessions not yet provided.

Example. You buy an 8-session package for $800, or $100 per session. After the first session, you cancel. You pay $100 for the session received, plus a $50 penalty (the lesser of $50 or 10% of $700). The balance is refunded to you.

How to cancel. Send us the cancellation form you received with your contract, or any other written notice to that effect. The contract is cancelled as soon as the form or notice is sent, with no further formality. We recommend registered mail or email to info@ipllab.com so you have proof of the sending date.

Refund. From the date your notice is sent, we have 10 days to refund any amount owed to you.

Official text. This page summarises your rights in plain language. The full text of the legal notice and the cancellation form are provided with your contract. You may also consult the official text: Regulation respecting the application of the Consumer Protection Act, section 46. Where this page and the law differ, the law prevails.

7. If you financed your purchase

If you cancel, we cancel or adjust your payment plan directly with the lender. You do not have to negotiate with Klarna or Affirm, or claim your refund from them. Any amount owed to you is refunded within 10 days of your cancellation notice being sent.

8. Products bought with your package

If you bought products from us related to your package (home care, sunscreen, and so on) and you cancel your package, you may cancel that purchase at the same time, provided you return the products to us within 10 days of cancellation. Products must be returned in the condition in which you received them. We cover the return cost.

You remain free to buy these products elsewhere: buying them from us is never a condition of your package.

9. Gift cards

Gift cards and vouchers carry no expiry date and no activation or usage fees. A gift card issued for a specific treatment may be subject to a top-up if our rate increases, but only from the date disclosed to you at purchase.

10. Suitability, consent and results

Our treatments are not suitable in every case. Certain conditions are contraindications — including pregnancy, an active skin infection on the area to be treated, tattoos on the area, and the use of certain photosensitizing medications. The full list appears on each treatment page and is reviewed with you at your consultation.

A consultation and a signed consent form precede your first session. If our assessment indicates that a treatment is not suitable for you, or will not produce a reliable result, we will tell you before you commit financially.

Our treatments accompany medical care; they do not replace it. If you have any doubt about your health or your medications, consult your physician. Results vary from person to person depending on skin type, hair colour, hormonal factors and adherence to before-and-after recommendations. We do not guarantee any specific result.

11. Personal information

We collect the information needed for your client file, your assessment and the delivery of your treatments. If you choose to finance your purchase, certain information is transmitted to the lender solely for the purpose of your credit application.

Your consent to receive our commercial communications is separate from your purchase: it is never a condition of sale, and you may withdraw it at any time. Details: Privacy policy

Person in charge of the protection of personal information
Medispa Lab
3889 Saint-Denis Street, Montréal, Quebec
info@ipllab.com · 514-700-5559

12. Language

This document and your contract are provided to you in French. You may request the English version after receiving the French version. The French version is the reference version.

13. Questions and complaints

Email info@ipllab.com or call 514-700-5559. We respond within 3 business days.